Privacy Policy

1. Introduction

CVM Clovis Masonry ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.clovismasonry.com) or use our masonry services. By using our website or services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use our website or services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you request a quote, schedule a consultation, contact us, or use our services. This information may include your name, email address, phone number, property address, and details about your masonry project. We may also collect payment information when you engage our services, though credit card details are processed securely through third-party payment processors.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. We use this information to analyze website performance, improve user experience, and understand how visitors interact with our site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide estimates and quotes for masonry services
• To schedule consultations and complete masonry projects
• To communicate with you about your project, including updates and follow-up
• To process payments and maintain financial records
• To improve our website, services, and customer experience
• To send promotional materials and updates about our services (with your consent)
• To comply with legal obligations and protect our legal rights
• To detect, prevent, and address technical issues or fraudulent activity

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who perform services on our behalf, such as payment processing, email delivery, or website hosting. These vendors are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
• Business Transfers: If CVM Clovis Masonry is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and analyze website usage. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

6. Third-Party Services

Our website may contain links to third-party websites and services, including our contact form provider (Tally), Google Maps, and social media platforms. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you access through our website. Any information you provide directly to third parties is governed by their privacy policies, not ours.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and notifying us immediately of any unauthorized access.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related information is typically retained for the duration of our warranty period and for tax and legal compliance purposes. After the retention period expires, we will securely delete or anonymize your information. You may request deletion of your information at any time, subject to legal and contractual obligations.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You can opt out of receiving promotional communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Data Portability: You may request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

10. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. For more information about your California privacy rights or to submit a request, please contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website or services after such changes constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: